It was brought to our attention last week that the floor at Warman High School sustained damage on the Oct 23rd weekend during our rental period. The most distressing one was a deep gash leading to the equipment room from where a pole would have been placed. It would seem that what happened was the pole was dragged, rather than properly wheeled in. The scrape appears to go quite deep, and is more than just a surface scrape.
We have discussed the situation with the school and are working towards a resolution, which may include us contributing to the cost of repairs. As this is directly your money that goes towards these rentals, I’m sure you don’t want to pay more for what amounts to a small bit of extra care once a week.
Warman High School was very accommodating to us with our last-minute booking and we don’t want to jeopardize our relationship with them. Nor would we want to jeopardize our relationship with any of the facilities we book with. They should all be treated with utmost care.
This is a rare scenario, but the fact that it happened at all is renewed cause for us to be on our best behavior going forward. Booking gyms is complicated enough without worrying about being on any blacklists.
Please talk to your team members and make them aware that not only during set-up and take-down, but at all times, to take extreme care of the equipment and facilities or we risk losing our rental privileges and/or increasing fees to cover costs associated with incidents like this.
The damage can be viewed below. The principal has attested, and we have confirmed, that these did not exist prior to Sunday.